Tricity Bendix TB80L User Manual download pdf (Page 9)

SERVICE AND SPARE PARTS

CUSTOMER CARE DEPARTMENT

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your

local Tricity Bendix Service Force Centre by telephoning:-

0870 5 929929

Your telephone call will be automatically routed to the Service Force Centre covering your post code area.

For further details please see the accompanying Customer Care Booklet.

Before calling out an engineer, please ensure you have read the details under the heading ÔSomething Not

Working?

When you contact the Service Force Centre you will need to give the following details:

1. Your name, address and post code

2. Your telephone number

3. Clear and concise details of the fault

4. The model and serial number of the appliance (found on the rating plate)

5. The purchase date

For general enquiries concerning your Tricity Bendix appliance or for further information on Tricity Bendix

products, please contact our Customer Care Department by letter or telephone as follows:-

Customer Care Department

Tricity Bendix

55-77 High Street

Slough

Berkshire

SLI IDZ

08705 950 950 *

* calls to this number may be recorded for training purposes.

Standard guarantee conditions

We, Tricity Bendix, undertake that if within 12 months of the date of the purchase this Tricity Bendix appliance

or any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our

option repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that:

The appliance has been correctly installed and used only on the electricity supply stated on the rating plate.

The appliance has been used for normal domestic purposes only, and in accordance with the manufacturerÕs

instructions.

The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not

authorised by us.

All service work under this guarantee must be undertaken by a Tricity Bendix Service Force Centre. Any

appliance or defective part replaced shall become the CompanyÕs property.

This guarantee is in addition to your statutory and other legal rights.

Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these

hours in which case a premium will be charged.

Exclusions

This guarantee does not cover:

Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or

removable parts of glass or plastic.

Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside the

European Community (EC) or European Free Trade Area.

Appliances found to be in use within a commercial environment, plus those which are subject to rental

agreements.

Products of Tricity Bendix manufacture which are not marketed by Tricity Bendix.

European Guarantee

If you should move to another country within Europe then your guarantee moves with you to your new home

subject to the following qualifications:

The guarantee starts from the date you first purchased your product.

The guarantee is for the same period and to the same extent for labour and parts as exists in the new country

of use for this brand or range of products.

This guarantee relates to you and cannot be transferred to another user.

Your new home is within the European Community (EC) or European Free Trade Area.

The product is installed and used in accordance with our instructions and is only used domestically, i.e. a

normal household.

The product is installed taking into account regulations in your new country.

Before you move please contact your nearest Customer Care centre, listed below, to give them details of your

new home. They will then ensure that the local Service Organisation is aware of your move and able to look

after you and your appliances.

France Senlis +33 (0)3 44 62 28 28

Germany NŸrnberg +49 (0)911 323 2600

Italy Pordenone +39 (0)1678 47053

Sweden Stockholm +46 (0)20 78 77 50

UK Slough +44 (0)1735 219898

GUARANTEE CONDITIONS

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Tricity Bendix TB80L User Manual Page 9

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